Overseas Customer On-site Visit & Technical Discussion on Powder Sieving Solutions

 Project Background

Our valued customer from Mauritius is a local agro-processing enterprise focusing on special cane sugar

 and spice powder production. Mauritius has a long tradition in sugar manufacturing, and the client is committed

 to producing premium specialty sugar and seasoning powder for local markets and export to neighboring African

 countries. In recent years, they planned to upgrade their existing production line to improve grading accuracy and reduce manual operation.

Before this cooperation, the customer used simple vibrating screens for sugar and spice classification. The old equipment

 had obvious drawbacks: unstable screening precision, frequent mesh blockage, high material breakage rate, and a large 

amount of dust during feeding. Manual feeding also brought inconsistent throughput, high labor cost and hygiene risks

, which failed to meet the food-grade standard they required. The customer searched for powder screening machinery

 suppliers on Made-in-China and contacted us for a complete automatic sieving solution.

After several rounds of online communication, they learned about our full product range including square gyratory sifter,

 circular gyratory sifter, horizontal airflow sieve and vacuum feeder. They hoped to verify the machine quality, test performance 

of sugar and spice powder, and confirm the layout of the whole production line face to face. Finally, they arranged a factory visit to our workshop.

## On-site Visit & Machine Test

We warmly welcomed the Mauritian customer to our factory. During the visit, our sales and technical team accompanied them

 to tour the production workshop, assembly area and test platform. We showed the whole production process of screening machines, 

from raw material cutting, welding, polishing to finished machine inspection. The customer paid close attention to the polishing quality 

of SUS304 food-grade contact parts, which is critical for their food processing.

The core part of this visit was the live material test. The customer brought samples of raw cane sugar powder and mixed spice powder. 

We set up the square gyratory sifter and circular gyratory sifter on the test bench, adjusted the mesh size, stroke and feeding speed

 according to their technical requirements. The customer watched the whole testing process carefully.

The gentle 3D gyratory swing motion effectively reduced sugar crystal breakage. The PU bouncing ball anti-blocking system kept the

 mesh clean continuously. Then we connected the vacuum feeder to the inlet of the airflow sieve, demonstrating fully enclosed automatic 

feeding without dust leakage. The customer was satisfied with the stable feeding speed and high grading accuracy. They also discussed 

technical details with our engineers, such as screen layer configuration, 60Hz motor customization, quick disassembly structure for

 cleaning and cross-contamination prevention.

They also raised questions about after-sales service, spare parts supply and container loading plan. Our team gave clear replies one by one

, and provided English operation manuals, maintenance videos and CE certification documents.

## Solution Confirmation

Combined with the on-site test result and the customer’s factory layout, we customized a complete set of powder processing line. 

The main equipment includes square gyratory sifter for multi-grade sugar classification, circular swing sieve for fine spice powder, 

vacuum feeder for automatic dust-free feeding, and supporting control system. All contact parts adopt SUS304 stainless steel to

 meet food hygiene requirements. The equipment is configured with 60Hz voltage to match the local power supply standard in Mauritius.

We also optimized the disassembly structure. When switching between sugar and different spice formulas, workers can quickly take

 apart and clean the machine, which greatly shortens downtime. The customer confirmed that this solution perfectly solved their pain 

points of dust pollution, unstable screening and high labor dependence.

## Customer Feedback & Cooperation Prospect

At the end of the visit, the customer expressed great satisfaction with our factory strength, machine performance and professional 

technical support. They mentioned that the live test was far more intuitive than online videos, and they trusted our quality and service.

They will place the formal order soon. After the first batch of equipment is put into operation smoothly, they plan to expand another 

production line and continue to purchase our screening and conveying machines.

This factory visit builds solid trust between us and the Mauritius customer. It also proves that our gyratory sifters, airflow sieves and 

vacuum feeders are ideal solutions for agro powder processing in Africa. We keep providing customized powder sieving and conveying 

systems for global food, chemical and mineral customers, with reliable quality, flexible customization and ful